Refund & Cancellation Policy

1. Portal registration fee

The ₹99 portal registration fee is refundable only if your registration is rejected during verification or if a duplicate payment was made in error. Once your portal is activated and Portal Credit is issued, the registration is considered delivered and the fee is generally non-refundable.

2. Course fees

Course refund requests are reviewed individually. If approved, refunds reverse the payment, any Portal Credit used, and any referral commission paid on that purchase. Once substantial course content has been consumed or a certificate issued, refunds may not be possible.

3. Shop orders

Orders can be cancelled while in a pending/processing state from your portal. Approved refunds for paid shop orders are returned to the original payment method; any Portal Credit used is restored to your Portal Credit balance.

4. Website service

The ₹3999 website service can be cancelled before development work starts for a refund. Once work has started (requirements accepted / design in progress), refunds are at our discretion and may be partial, depending on work completed.

5. How refunds are processed

• Refunds are issued to the original payment method via the payment gateway.
• Portal Credit used in a refunded purchase is credited back to your Portal Credit (promotional, non-withdrawable).
• Referral rewards or commissions earned on a refunded purchase are reversed.
• Refund status is visible in your portal wallet/orders history.

6. How to request

Raise a support ticket from your portal or contact support@gargi9x.com with your order/payment reference. Approved refunds are typically processed within 5–10 business days, depending on the payment gateway and your bank.