Privacy Policy

1. Information we collect

• Identity details: full name, parent's name, date of birth, gender, photograph (for portal ID and I-Card).
• Contact details: mobile number, WhatsApp number, email address, postal address (state, district, PIN code).
• Account & security: login credentials (stored only as secure hashes), login logs, device/IP and security-related records used for fraud prevention.
• Academic information: course enrolments, LMS progress, exam attempts, results, certificates and I-Card records.
• Payment & order information: amounts, order IDs, payment status and transaction references (we never see or store your full card/bank details — the payment gateway processes them).
• Referral information: your referral code, who you referred, rewards and commission records.
• Support information: tickets, messages and grievances you raise.

2. Why we collect it

• To create and verify your portal account and digital I-Card.
• To deliver courses, exams, results and certificates.
• To process payments, orders, refunds, rewards and withdrawals.
• To operate the referral programme and prevent fraud.
• To provide support and respond to grievances.
• To comply with applicable legal and accounting requirements.

3. Third-party services

Payments are processed by Razorpay Payments, which receives only the information required to process your payment. Email/SMS/WhatsApp notifications may be delivered through third-party communication providers. Public verification pages show only certificate/result/I-Card verification data (name, course, number) — never contact or payment details.

4. Security

We use password hashing, encrypted transport (HTTPS), role-based access control, rate limiting and audit logging. No method of transmission or storage is 100% secure, but we work to protect your information using reasonable safeguards.

5. Retention

We retain account, academic and transaction records for as long as your account is active and as required for legal, accounting and fraud-prevention purposes.

6. Your rights & requests

You may request access to, correction of, or deletion of your personal information (subject to legal/record-keeping requirements) by contacting us. Portal account data such as certificates and results may need to be retained for verification integrity.

7. Grievance

For any privacy concern or grievance, contact our support/grievance channel: gargi9x@gmail.com / +91 89822 27877. We aim to acknowledge and resolve grievances within a reasonable time as per applicable law.